Important Information - Coronavirus Covid-19
We hope you are all well and coping during these testing and unprecedented times.
We are still open for business whilst following all the Covid-19 guidelines as set out by the Government. The majority of our products are available as normal and we have staff available to help you (please do feel free to call or email us - we're here to help). We also have a well stocked warehouse for fast deliveries of available stock.
All staff that can work from home are doing so and our warehouse has all COVID-19 best practices in place regarding hygiene and social distancing. We have also limited the number of days the warehouse dispatches goods to reduce any unnecessary risks. We have made many positive and encouraging changes and have been operating very successfully since lockdown. Better still our customers have been very pleased with our service and have expressed their gratitude. We are also proud to have served a few customers who have ordered our products to assist with the battle of the pandemic itself.
However, with the safety of our staff and the public in mind a few of our services have been paused or slowed down due to the current situation. Therefore there is a chance that some orders placed online cannot be processed. This is predominantly because some items are made-to-order. A few of the factories that produce these items are either closed or have prolonged production times due to social distancing restrictions. If you do place an order online and we cannot process the order we will let you know as soon as possible (within working hours). Please note that no money will be taken when placing orders online. If you are seeking a particular product that isn't available then please contact us as we can give you timeframes or possibly offer a similar available alternative.
As a result of the pandemic we would appreciate your understanding if our services and delivery times take a little longer than expected during normal circumstances. You will be informed of when to expect your order once it has been placed - or contact us beforehand and we will advise.
If you wish to contact us then please do so via the following email address: firstname.lastname@example.org or fill in our contact us form: https://www.plastor.co.uk/contact-us/ and we will get straight back to you. You can also call us on 01628 829800 - we look forward to hearing from you.
Please stay safe and alert!!
Plastor Limited (11/05/2020)