Privacy Policy

Plastor Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (“PECR”).

Please read this policy carefully to understand how your personal data is handled.

1. Definitions

• CRM – Customer Relationship Management database
• B2B – Business-to-Business
• B2C – Business-to-Consumer
• UK GDPR – United Kingdom General Data Protection Regulation
• PECR – Privacy and Electronic Communications Regulations
• ICO – Information Commissioner’s Office

Customer – An individual or organisation that has purchased from Plastor Limited or entered into negotiations to purchase goods or services.

Prospect – An individual or organisation that has not purchased from Plastor Limited and has not entered into negotiations to purchase goods or services.

2. Who We Are

Company Name: Plastor Limited

Company Registration Number: 4401139 (England & Wales)

Telephone: 01628 829800
Email: [email protected]

Plastor Limited is the data controller responsible for your personal data.

3. Scope of This Policy

• Visit or browse our website
• Place an order or enquiry by website, email, telephone or post
• Complete online or paper forms
• Provide your details at trade shows, meetings or networking events
• Communicate with us via social media
• Purchase products through third-party marketplaces such as Amazon or eBay

4. What Personal Data We Collect

• Name
• Company name
• Job title (B2B only, optional)
• Email address
• Telephone number
• Billing and delivery address
• Order and payment information
• Purchase history and correspondence
• Marketing preferences

You may browse our website anonymously. However, to place an order, request a quotation or communicate with us, we require at minimum your name and contact details.

All data is recorded within our secure CRM system.

Social Media

We do not automatically store follower data from social media platforms. If you contact us via social media to request a quotation or place an order, your details may be entered into our CRM for customer service and contractual purposes.

Amazon and eBay

Where you purchase our products via Amazon or eBay, your data is processed only for order fulfilment and delivery. We do not add marketplace customers to our direct marketing database unless you subsequently engage with us directly.

5. How We Use Your Information

• Process orders and enquiries
• Fulfil contracts and deliver goods
• Communicate regarding your account or orders
• Maintain business records
• Improve customer service
• Notify you of service changes
• Request reviews or feedback
• Send service-related communications
• Send marketing communications (where permitted)

We do not sell or rent your personal data.

6. Lawful Basis for Processing

• Contract – Necessary to fulfil a contract or take steps prior to entering a contract.
• Legal Obligation – Required to comply with legal requirements.
• Legitimate Interests – Necessary for business operations, where your rights are not overridden.
• Consent – Where you have given explicit consent.

7. Marketing Communications

Customers: We may send marketing communications relating to similar products or services. You can opt out at any time.

Prospects: Marketing is sent only where explicit consent has been provided or lawful negotiation exists.

Opt-out requests are processed promptly. Physical mail campaigns may take up to 30 days to cease.

8. Cookies

We use cookies to improve website functionality and user experience. You can manage cookies via your browser settings. Please see our separate Cookie Policy.

9. Data Sharing

We may share data with trusted service providers under strict confidentiality agreements. We may disclose data where legally required. We do not sell personal data.

10. Data Security

• Secure servers
• SSL encryption
• Access controls
• Staff confidentiality obligations

11. Data Retention

• Customer data: Retained for up to 10 years.
• Prospect data: Retained for up to 4 years.

12. Your Rights

• Access your data
• Correct inaccuracies
• Request erasure
• Restrict or object to processing
• Withdraw consent
• Data portability
• Lodge a complaint with the ICO

Requests are normally processed within one month.

13. Contact Us

Email: [email protected]
Telephone: 01628 829800
Post: Plastor Limited, Unit 10, The Courtyard, Eastern Road, Bracknell, RG12 2XB

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.

Last updated 20th January 2026