PLASTOR LIMITED ('we', 'us' or 'our') are committed to protect and respect your privacy.Abbreviations:
- CRM: Customer Relationship Manager (Database)
- B2B: Business-to-Business
- B2C: Business-to-Consumer
- GDPR: General Data Protection Regulation
- PECR: Privacy and Electronic Communications Regulations
- ICO: Information Commissioner's Office
- Customer: Someone/person that has purchased from Plastor Limited or have been in negotiation to buy a product or service.
- Prospect: Someone/person that has not purchased from Plastor Limited nor have been in negotiation to buy a product or service.
This policy explains the basis on how we process the data we receive and collect from you. Please carefully read this policy to understand our practices on how we treat and secure your personal data.
This policy is applicable to customer and prospect data we collect from you when you register, order, or complete a form on our website; place an order or an enquiry via Email, phone, fax; fill out a form (either digital or hard copy); give us your details at trade shows, interact with us in person (for example: meetings & networking events); purchase our goods via other buying channels such as Amazon and eBay.
Who are we?
Plastor Limited is registered in England No. 4401139
Head Office (and postal): Plastor, Smithfield Road, Woodlands Park, Maidenhead, Berkshire, SL6 3NP
Registered Office: Belmont Place, Belmont Road, Maidenhead, Berkshire, SL6 6TB
Head Office Telephone: 01628 829800
Head Office Email: [email protected]
What information do we collect?
Orders & enquiries placed directly with Plastor Limited: When requested you may be asked to enter your: name, Email address, postal/delivery address and other contact details, such as telephone numbers and billing details. For market research purposes we may ask our customers, without obligation, for their job title (B2B customers only). You may however, visit our website anonymously for browsing purposes. To place an order, negotiate to buy, quote or respond to a message we will need 'at least' your name, Email and telephone number so that we can communicate with you. The information we collect from you will be entered on to our secure CRM system.
Social Media: We do not enter our followers data from social media sites (Facebook, Twitter, LinkedIn) on to our database (CRM) and followers can easily un-follow and delete their comments on these sites if they desire to do so. Should you express a wish to order or request a quotation via social media sites then your details will be added to our CRM for communication and customer service purposes.
Amazon and eBay: If you place an order for our products via Amazon and eBay your details will only be added to our database for delivery purposes. If you buy through these channels then we do not add your details to our main customer database nor shall we directly market to you (marketing material may be provided with your delivery). Please note, if you decide to order from us direct (not via Amazon or eBay) we will need to process your data via our CRM in line with our standard processing practices (see above 'Orders placed directly with Plastor Limited') to fulfil your order.
What do we do with your information?
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Any of the information we collect from you may be used in one of the following ways:
- To contact you regarding your order and enquiries.
- Process transactions: Without your information we will be unable to process and complete a transaction.
- Keep a record of your purchasing and correspondence history.
- Personalise your experience - your information helps us to better respond to your individual needs.
- Notify you about changes to our service.
- We may/will need to contact you or use your data in accordance with the following lawful reasons in line with General Data Protection Regulations (GDPR):
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever personal data is processed…
- Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
- Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract (a contract is a purchase/agreement).
- Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
- Vital interests: the processing is necessary to protect someone’s life.
- Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
- Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)
Marketing (consent and legitimate interests):
The General Data Protection Regulation (GDPR) policy works in line with the Privacy and Electronic Communications Regulations policy (PECR).
It is within our legitimate interests and yours, 'as a customer', to send you marketing material (discounts, updates, newsletters, catalogues). With each method you will be provided with the easy option to OPT-OUT of these messages. You can also request us to update your preferences to which marketing method (Email or Post) you would prefer to receive or not.
For more information on electronic mail marketing to customers please see: https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephone-marketing/electronic-mail-marketing/
Plastor also offers prospects and other non-customers the option to opt-in to receive our marketing, such as Emails, Direct Mails, Catalogues, Newsletters and Special Offers. Prospects and other non-customers are NOT automatically entered into Plastor's marketing database without traceable consent or proof of a negotiation to buy. Given consent can be withdrawn (opt-out) by the individual at anytime and the delivery of marketing materials will cease. At times there may be marketing campaigns underway (a large direct mail campaign for example) which could potentially arrive after an opt-out request therefore please allow for 30 days on receipt of opt-out request until complete removal from our marketing database. In most instances removal will be instant, especially if unsubscribing from Email marketing. Please note, if you/persons unsubscribe when opting out of Plastor's Email marketing list it may be difficult for that very same Email address to be added at a later date should the you/they wish to opt-in again.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information via our website is transmitted via Secure Socket Layer (SSL) technology only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Like most websites, we use cookie tracking as part of improving our website and your online experience. However, you can opt-out of cookie tracking by altering the settings of your browser.
Do we share any data with outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted and vetted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep received information confidential and comply with the latest privacy laws. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How long do we retain data?
It is our legal duty to inform you of how long we intend to store your data. As part of a purchasing contract you will be our customer. Customer data will be held for at least 10 years. It is in your interest for us to retain your information in case of unlikely product recalls and for other historic purchase details. We will also retain prospect information for at least 4 years. You do have legal rights to be removed from our database which is explained below.
Your consent (processing your data) and rights, including your right to be erased:
Note: We may need proof of identity before performing any of the actions listed below.
Should a contract (purchase) not take place you have rights to be removed (erased) from our database upon request. Please contact us by Email: [email protected], Telephone: 01628 829800, or request by Post: Plastor Limited, Smithfield Road, Maidenhead, Berkshire SL6 3NP.
It is also your right to request the information we have stored on you whether you are a customer or prospect. This is known as a 'Subject Access Request'.
Data alterations and subject access requests are free of charge, however, should this service be abused with unreasonable and frequent requests then it is within our rights to assess the activity and consider a monetary charge to administer further alterations and requests.
Most alterations and subject access requests will be performed within 30 days of notice. However, if the subject access request is particularly complex or if we receive a number of requests from the same person/s then an additional 2 months may be required to complete the request.
How can you contact us:
To contact us about your personal data, data protection, marketing communication, request a 'Subject Access Request' or to alter your details, please contact us via:
Email address: [email protected]
Telephone: 01628 829800
Postal Address: Plastor Limited, Smithfield Road, Woodlands Park, Maidenhead, Berkshire, SL6 3NP
This policy was last modified on 25.05.2018