Frequently asked questions

The crate finder (box finder) can be found on our homepage and and just above the footer of most of our web pages (including this page).

Our plastic Crate Finder is a simple tool which can deliver results for both external sizes and internal sizes for our ranges of plastic boxes, containers and crates. Here’s how it works.

If you can’t find the plastic boxes, containers or crates you’re looking for then please contact us – there is no better way to get what you need at the right price! We will be more than happy to help you.

You can request a free quotation through our contact form, call us on 01628 829800, or email [email protected]. Our sales professionals deal with bulk orders daily and can provide quotes within hours.

The majority of our products do not have a minimum order quantity. However there are some products within our range that do have an MOQ, this is usually because they are either ‘made to order’ or need to be shipped as a ‘pallet quantity’. The few products that have an MOQ do have a notice within the details on their product web page.

Please enter you desired dimensions into the relevant length (longest side), width (shortest side) and height in millimetres (mm). Any field without an entered value will result in a return of product suggestions relevant to fields that have been completed. The returned results will be ‘entered value’ up to +/- 50mm of the entered values.

Yes! If you don’t see what you want from our popular bulk buy items, call our team. If we sell it in our store, we can quote for bulk buy. Our sales team will work with you to ensure you get the product you need at the most competitive prices and can schedule deliveries to suit.

Yes, our prices are displayed Ex VAT.

Please enter you desired dimensions into the relevant length (longest side), width (shortest side) and height in millimetres (mm). Any field without an entered value will result in a return of product suggestions relevant to fields that have been completed. The returned results will be ‘entered value’ up to +50mm.

If you placed your order online and checked out as a guest then tracking may not be available. However, our website is not able to track orders on a time basis, you are therefore advised to contact us. To contact us please use our website’s ‘contact us’ form, email us on [email protected] or [email protected] or call us on 01628 829800. We we will be more than happy to help you! If you have been issued a shipping tracking number please use the given carrier’s website or portal to track your order.

Please enter the desired volume of your containers in Litres. This field works exactly the same in both internal and external mode and will offer products with exact result up to +20 Litres.

Payment is simple, it can be made by debit or credit card, BACS, cheque or cash. Pro-forma invoices can also be provided. Credit accounts are available on successful application with 30 day payment terms.

Incoterms are a set of three-letter trade terms that describe the delivery conditions between a seller and a buyer. First introduced in 1936, the terms are revised periodically to keep up with changes in global trade practices. The most recent update was in 2020, which saw some modifications and the introduction of new terms. Incoterms help streamline shipping, customs procedures, and risk allocation by specifying where responsibility lies at various points in the transportation process.

Here’s a list of the 11 Incoterms (as of 2020):

1. EXW (Ex Works): Seller makes goods available at their premises; buyer handles all costs and risks from there.
2. FCA (Free Carrier): Signifies that the seller delivers goods to a carrier nominated by the buyer at a specified location, transferring risk and responsibility for transport to the buyer.
3. FAS (Free Alongside Ship): Seller delivers goods alongside the vessel at the port of shipment.
4. FOB (Free On Board): Seller delivers goods on board the vessel; risk transfers once on board.
5. CFR (Cost and Freight): Seller pays for transportation, but risk transfers once goods are on board.
6. CIF (Cost, Insurance, Freight): Seller pays for transportation and insurance, but risk transfers once goods are on board.
7. CPT (Carriage Paid To): Seller pays for transportation to a specified destination.
8. CIP (Carriage and Insurance Paid To): Seller pays for transport and insurance to a specified destination.
9. DAP (Delivered at Place): The seller delivers the goods to a location agreed upon by both parties. All transport costs and risks are borne by the seller, while the buyer is responsible for import customs clearance.
10. DPU (Delivered at Place Unloaded): The seller is responsible for delivering goods, unloaded, to a specified destination. The seller covers all costs and risks until the goods are unloaded.
11. DDP (Delivered Duty Paid): Seller is responsible for all costs, risks, and duties until goods are delivered to the buyer’s location.Plastor commonly uses Incoterms DAP, DPU, and FCA; however, depending on the location of our customer, the Incoterm may change.

Because we offer many different types of plastic containers in all shapes and sizes, alongside custom, made-to-order products, our automated system cannot always calculate carriage fairly. Rather than hiding massive delivery fees inside our product prices to cover our bases, we prefer to keep our pricing completely transparent. For these specialised items, your cart will act as a no-obligation quote request. Simply submit your cart at checkout, and our team will calculate a separate, fair carriage charge based on your exact order before contacting you during business hours.

• Risk Management: Incoterms help buyers and sellers allocate risk and responsibilities clearly, reducing the potential for disputes over damage, loss, or delays during transit.
• Cost Control: By clearly outlining who pays for what (freight, insurance, customs duties, etc.), Incoterms help both parties manage costs and avoid unexpected expenses.
• Legal Clarity: In case of a dispute, Incoterms can serve as a clear reference point in legal agreements, making them indispensable in contracts.

Simply select the products you would like to purchase, add them to your shopping cart, and proceed to checkout.

• For Standard Orders: You can complete your transaction and pay securely online immediately, with shipping automatically calculated in your cart.

• For Specialised or Custom Orders: If your cart contains items that require a manual shipping calculation (such as plastic containers or made-to-order products), checkout will act as a no-obligation quote request. Simply submit your cart, and a member of our sales team will contact you during business hours to clarify your order, provide a fair carriage quote, and securely process your payment.

• Buying in Bulk? We’d love to chat! If you are placing a large order, we would much rather speak to you directly to quote you manually. We strongly recommend contacting our team before checking out, as we love working out custom shipping deals for bulk buyers to ensure you get the absolute best possible value.

Whether you’re a buyer or seller, understanding Incoterms ensures smoother international transactions. They provide a framework that simplifies communication, reduces ambiguity, and fosters trust between trading partners. It’s important to choose the right Incoterm for your transaction, taking into account the nature of the goods, the destination, and your ability to handle logistics.

By familiarising yourself with Incoterms, you ensure that both parties are aligned in expectations, paving the way for more efficient, cost-effective global trade.

In most cases, yes. However, if ordering a number of different products there is a chance that your goods may arrive as separate deliveries. This is because some items may not be in stock at the time of order (of which you will be informed) or that some products are stored at different warehouses or are shipped directly from the factory. If you have any special delivery requirements, please make sure you inform us when placing your order.

Yes, we work with individuals and businesses across the country to provide bulk buy storage boxes at competitive wholesale prices. Whether you need multiples of the same item or to bulk buy storage boxes in all shapes and sizes, our dedicated sales team can provide a free, no obligation quote within hours.

*Yes, many of our products (*depending on availability) can be picked up from our Chalgrove (Oxfordshire) warehouse, please ask for details.

Our most popular bulk buy storage boxes include attached lid containers, euro-stacking containers, linbins and picking containers, bulk pallet boxes, and mobile container trucks. We also supply bulk food handling containers and waste bins.

Delivery prices depend on the size, weight, product type, quantities, and location of your order.

For standard items, our automated AI system will calculate a convenient shipping estimate directly in your shopping cart. However, because automated systems can occasionally overprice complex or varied orders, we do not want you to lose out.

We are fully committed to offering you fair, accurate carriage charges. If you feel your automated shipping rate looks too high, or if you are purchasing a larger quantity, please contact us directly before checking out. Our team will gladly review your order manually to ensure you get a great deal and the best possible price.

All our storage solutions are manufactured from high grade Polyethylene (HDPE), Polypropylene (PP) and recycled polypropylene plastic. They’re designed for long term use, and many contain lids and can fit together for easy moving or storage.

If your items are in stock and depending on your location, most parcel deliveries will take 1-2 days (next day if placed the morning before – please inform us when placing your order that you would like your products the next day). For larger items or bulk quantities a pallet delivery may be required. Pallet delivery is generally 2-3 days as standard (next day pallet delivery can be arranged at additional cost).

Some items will come from other locations and some are made to order. In these cases you will be notified before payment on when to expect your delivery.

Saturday deliveries are not as standard, however if you require a Saturday delivery it can be arranged at an additional cost. Please ask for details and prices.

If you are in the Oxfordshire area you may be able to pick up your items directly from our warehouse** – depending on stock availability.

We serve a wide range of customers including individuals moving home, businesses relocating or adapting, new businesses opening, shops needing storage solutions, and anyone requiring short or long term storage at scale.