Frequently asked questions

In most cases, yes. However, if ordering a number of different products there is a chance that your goods may arrive as separate deliveries. This is because some items may not be in stock at the time of order (of which you will be informed) or that some products are stored at different warehouses or are shipped directly from the factory. If you have any special delivery requirements, please make sure you inform us when placing your order.

*Yes, many of our products (*depending on availability) can be picked up from our Chalgrove (Oxfordshire) warehouse, please ask for details.

Delivery prices depend on the size, weight, product type, quantities, and location of your order.

For standard items, our automated AI system will calculate a convenient shipping estimate directly in your shopping cart. However, because automated systems can occasionally overprice complex or varied orders, we do not want you to lose out.

We are fully committed to offering you fair, accurate carriage charges. If you feel your automated shipping rate looks too high, or if you are purchasing a larger quantity, please contact us directly before checking out. Our team will gladly review your order manually to ensure you get a great deal and the best possible price.

If your items are in stock and depending on your location, most parcel deliveries will take 1-2 days (next day if placed the morning before – please inform us when placing your order that you would like your products the next day). For larger items or bulk quantities a pallet delivery may be required. Pallet delivery is generally 2-3 days as standard (next day pallet delivery can be arranged at additional cost).

Some items will come from other locations and some are made to order. In these cases you will be notified before payment on when to expect your delivery.

Saturday deliveries are not as standard, however if you require a Saturday delivery it can be arranged at an additional cost. Please ask for details and prices.

If you are in the Oxfordshire area you may be able to pick up your items directly from our warehouse** – depending on stock availability.