Terms and conditions

1. Acceptance

All orders accepted by the Seller (Plastor Limited) will be subject to these Conditions of Sale. If the Buyer issues their own Purchase Order containing Conditions of Purchase, these Conditions of Sale shall be deemed to be incorporated into such Purchase Order and shall override any conflicting provision of the Purchase Order.

2. Price

All prices displayed in our catalogue or on our website are exclusive of Value Added Tax (VAT) and carriage charges, which shall be payable in addition to the price of the Goods. Prices are not guaranteed, although every effort is made to maintain them.

Website Carriage Note: For online orders, carriage is calculated automatically via an AI system for convenience. However, because automated systems can occasionally vary, we reserve the right to adjust carriage or offer manual quotes for complex, specialised, or bulk orders.

3. Ownership of Goods

Ownership of goods sold shall, notwithstanding delivery, remain with the Seller until the Seller has received full payment for such Goods. Until full payment has been made, the Seller may at any time (and without prejudice to any of its other rights) recover or resell the Goods or any part of them and may enter onto the Buyer’s premises for this purpose.

The Buyer may not resell the Goods to which the Seller retains title unless they inform their subsequent buyer of this Condition of Sale prior to such resale.

4. Specifications

Whilst every care has been taken to ensure that product specifications and dimensions are accurate, they are given for guidance only. For applications where a specification is critical (including colours), customers are advised to check with the Seller prior to purchase. The Seller reserves the right to amend product specifications and dimensions without prior notice.

Please note: Colours may appear different on screen or in printed material. It is also possible for colours to vary throughout a batch due to the nature of manufacturing. If colour is critical, please discuss this with our team before placing your order.

5. Terms of Payment

  • Online Transactions: Payment is due immediately at checkout via our secure credit/debit card payment gateway (Blink) unless an approved credit account is utilised.
  • Account Transactions: For approved corporate and public sector credit accounts, prices, VAT, and carriage charges are strictly nett. Payment is due within 30 days of the invoice date, at which point the full invoice value becomes due.

No set-off for any reason will be allowed. If account payment is not received by the due date, the Seller shall be entitled to interest on any outstanding balance at the rate of 2% above the Bank of England minimum lending rate current at the time.

6. Delivery & Collections

The delivery time quoted is an estimate only and shall not be considered a contractual obligation. The Seller shall not be liable for any loss or damage sustained by the Buyer due to the Seller’s inability to maintain the delivery times quoted. The goods will be at the Buyer’s risk as soon as they are delivered to the Buyer. The Seller’s obligation to deliver the Goods is subject to circumstances beyond the Seller’s control (Force Majeure), including but not limited to strikes, floods, fires, or machinery breakdowns.

  • Pallet Deliveries: Products delivered on a pallet will arrive via a third-party pallet delivery network. It is not the delivery driver’s responsibility to unpack your pallet(s), nor to personally handle them to your door. It is their responsibility to safely deliver the goods to the delivery address where they can be unloaded from the truck at the nearest convenient, accessible location. Please inform us of any specific delivery restrictions (e.g., tight site access or forklift requirements) when placing your order.
  • Unattended Deliveries: At the discretion of the carrier, your goods may be left outside your advised delivery address if there is no answer at the time of delivery. By placing an order, this is accepted unless you explicitly state otherwise prior to dispatch (using the ‘Special Instructions’ box in your online shopping cart or by contacting us directly). If you have a designated safe place, please let us know when ordering.
  • Collections: If you have arranged to collect your goods, please await confirmation that your order is ready before arranging pickup. Please note: All collections take place strictly from our distribution warehouse in Oxfordshire, subject to stock availability. No stock is held at our Berkshire head office or registered office; please do not travel to these locations for collections.
  • Export: For goods that will be exported from the United Kingdom, the Seller requires proof of export documentation and a valid EORI number. Valid EORI numbers are also strictly required for deliveries to Northern Ireland.
    • Incoterm for Export Dispatched: DAP (Delivered at Place)
    • Incoterm for Export Collected: FCA (Free Carrier)

7. Damaged Goods & Claims

Any shortage or damage must be reported in writing both to the carrier and the Seller before the delivery of goods is signed for, otherwise claims may not be considered. Goods leaving our distribution warehouse are quality checked before dispatch. However, the Seller cannot be held responsible for the goods whilst in transit where third-party damage occurs. Many carriers will not accept damage claims once a delivery note or electronic signature device has been signed for “in good condition” by the Buyer. It is therefore the Buyer’s strict responsibility to inspect the goods in the carrier’s presence. The Seller will always do their best to assist on claims, and each issue will be reviewed on a case-by-case basis.

8. Cancellation & Returns

For Businesses, Public Sector, and Organisations (B2B):

The Seller reserves the right to accept returns and may apply a restocking charge for goods ordered by the Buyer that are subsequently cancelled or returned (unless deemed faulty, damaged, mis-sold, or incorrectly sent).

  • Standard items dispatched from the Seller’s warehouse incur a 20% restocking charge.
  • Items delivered directly from a factory floor or third-party supplier may attract higher restocking charges, which will be passed on to the Buyer.
  • Some factories utilised by the Seller operate a strict no-returns policy. The Buyer will be notified of any specific charges upon requesting a cancellation.
  • Goods cancelled or ordered in error will incur charges for both the initial delivery and the return shipment. Items must be returned at the Buyer’s expense or via a collection arranged by the Seller (the costs of which will be quoted beforehand).

For Domestic Consumers (B2C):

The Seller fully abides by the Consumer Contracts Regulations. Domestic Consumers have the right to cancel their order from the moment it is placed up to a maximum of 14 calendar days from receiving delivery of the goods. A full refund will be issued within 14 days of receipt of the returned goods (or 14 days from proof of return). Refunds will be issued via the same method of payment as the original transaction.

General Return Rules (All Buyers):

The Buyer must submit a cancellation or return request in writing via email, letter, or the website contact form. Upon written authorisation from the Seller, goods must be returned at the Buyer’s expense (unless faulty, mis-sold, or damaged) to the specific address provided by the Seller. Unauthorised returns may result in a refusal of a refund. All goods must be returned in the exact same, pristine, saleable condition as received.

9. Specials

Specially fabricated, printed, customised, and non-standard made-to-order products cannot be cancelled, returned, or credited under any circumstances once production has commenced.

10. Privacy & Data Protection

We process all personal data collected via our e-commerce checkout, telephone orders, or face-to-face engagements in strict accordance with the UK GDPR and our standalone Privacy Policy and Cookie Policy.

Your data is held securely within our CRM system to process transactions, arrange third-party deliveries, and manage account histories. We do not sell or share your data for third-party commercial marketing. Existing customers may receive relevant marketing updates and review requests from us, which you can opt out of at any time.

Your statutory rights are not affected. Plastor Limited reserves the right to change these terms and conditions at any time. Please check these terms whenever placing an order.

PLASTOR LIMITED

Head Office: Unit 10, The Courtyard, Eastern Road, Bracknell, RG12 2XB

Registered Office: Plastor Limited (C/O Wilson Partners Limited), TOR, Saint-Cloud Way, Maidenhead, Berkshire, SL6 8BN

Registered in England No. 4401139