Frequently asked questions

The majority of our products do not have a minimum order quantity. However there are some products within our range that do have an MOQ, this is usually because they are either ‘made to order’ or need to be shipped as a ‘pallet quantity’. The few products that have an MOQ do have a notice within the details on their product web page.

Yes, our prices are displayed Ex VAT.

If you placed your order online and checked out as a guest then tracking may not be available. However, our website is not able to track orders on a time basis, you are therefore advised to contact us. To contact us please use our website’s ‘contact us’ form, email us on [email protected] or [email protected] or call us on 01628 829800. We we will be more than happy to help you! If you have been issued a shipping tracking number please use the given carrier’s website or portal to track your order.

Payment is simple, it can be made by debit or credit card, BACS, cheque or cash. Pro-forma invoices can also be provided. Credit accounts are available on successful application with 30 day payment terms.

Because we offer many different types of plastic containers in all shapes and sizes, alongside custom, made-to-order products, our automated system cannot always calculate carriage fairly. Rather than hiding massive delivery fees inside our product prices to cover our bases, we prefer to keep our pricing completely transparent. For these specialised items, your cart will act as a no-obligation quote request. Simply submit your cart at checkout, and our team will calculate a separate, fair carriage charge based on your exact order before contacting you during business hours.

Simply select the products you would like to purchase, add them to your shopping cart, and proceed to checkout.

• For Standard Orders: You can complete your transaction and pay securely online immediately, with shipping automatically calculated in your cart.

• For Specialised or Custom Orders: If your cart contains items that require a manual shipping calculation (such as plastic containers or made-to-order products), checkout will act as a no-obligation quote request. Simply submit your cart, and a member of our sales team will contact you during business hours to clarify your order, provide a fair carriage quote, and securely process your payment.

• Buying in Bulk? We’d love to chat! If you are placing a large order, we would much rather speak to you directly to quote you manually. We strongly recommend contacting our team before checking out, as we love working out custom shipping deals for bulk buyers to ensure you get the absolute best possible value.